Help Center

The journey takes approximately 45 minutes, depending on sea conditions. Our experienced crew ensures a smooth and efficient transfer for your comfort.

We recommend arriving at least 60 minutes before departure for a seamless check-in and boarding process.

Yes. Safety is our top priority. Our vessels are equipped with international-standard navigation and safety systems, including AIS and EPIRB, and operated by a highly trained professional crew.

Yes, we offer complimentary hotel transfer in selected areas of Bali. This service must be arranged during booking and is limited to one pick-up and one drop-off location.

Your ticket includes: • Comfortable onboard seating • Professional crew assistance • Luggage handling support • Insurance coverage • Smooth and reliable transfer service

Yes, rescheduling is possible depending on availability: • At least 2 days before departure (regular season) • At least 4 days before departure (high season)

In the event of cancellations due to weather or safety concerns, you will be offered: • Reschedule to the next available departure, or • Full refund Your safety will always come first.

Each passenger is allowed up to: • 2 pieces of luggage • Maximum total weight of 25 kg We recommend keeping valuables with you at all times.

Yes. We provide exclusive private charter services for groups, events, and special occasions. This option offers greater flexibility, privacy, and a more personalized experience.

We are trusted by international travelers for our commitment to: • Safety-first operations • Reliable daily departures • Comfortable onboard experience • Professional and attentive service We focus on delivering a stress-free and premium sea transfer experience, not just transportation.