Privacy Policy
How we collect, use, and protect your personal information
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PRIVACY POLICY
Arjuna Fast Cruise ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and booking platform.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal data:
a. Personal Identification Information
- Full name
- Nationality
- Email address
- Phone number
- Passport or identification details (if required for booking or compliance)
b. Booking & Transaction Information
- Travel details (routes, dates, passengers)
- Payment information (processed via secure third-party providers)
- Booking history
c. Technical Data
- IP address
- Browser type and version
- Device type
- Time zone setting
- Website usage data (analytics, cookies)
2. How We Use Your Information
We process your personal data for the following purposes:
Important
We do not sell your personal data to third parties.
3. Legal Basis for Processing (GDPR Compliance)
For users located in the European Economic Area (EEA), we rely on the following legal bases:
Contractual necessity
to fulfill your booking and service
Legal obligation
compliance with Indonesian regulations
Legitimate interests
improving services and ensuring security
Consent
for marketing communications (where applicable)
4. Data Sharing & Disclosure
We may share your data with:
Payment gateway providers
for secure transactions
Operational partners
e.g., transport providers for pickup services
Government authorities or regulators
when required by law
Protection Commitment
All third parties are required to protect your data and process it in accordance with applicable data protection laws.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal, tax, and regulatory requirements, and resolve disputes and enforce agreements.
6. Your Rights (GDPR)
If you are located in the EEA, you have the following rights:
To exercise your rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse, alteration or disclosure.
Security Notice
However, no system is completely secure, and we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts.
You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Arjuna Fast Cruise
Privacy Rights
To exercise your GDPR rights or make a privacy inquiry, please contact us using the details provided.
Contact Form